Domestic Orders
Cancellation Policy:
1. Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
2. You can request your order cancellation through the link: https://brilliantpublication.com/cancellation form/
Return Policy :
1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at returns@brilliantpublication.in mentioning your Order ID. The replacement will be issued to you with no additional cost.
2. Shipping and COD charges are non refundable.
3. Raise your return request within 10 days of receiving the shipment through this link : https://brilliantpublication.com/ . If you receive any defective product, do contact us immediately by mailing us at. returns@brilliantpublication.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
4. If you have to cancel an order, please do so before your order is shipped.
5. If you cancel your order before it has been shipped, we will refund the entire amount.
6. The shipping charges for sending the products back has to be borne by the customer.
7. Once we have received the products a quality check would be done by our team.
8. The amount refunded to you would be only for the products not the shipping charges.
9. If you do opt for a credit note, you cannot en-cash it later.
10. Incase we do not have pick up service available at your location, you would have to self ship the product.
Exchange Policy:
1. Raise an exchange request within 10 days of receiving the product through. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through www. brilliantpublication.com You will receive an approval mail from us within 48 hours if the request is accepted.
2. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up.
3. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address: 20/13, North Chitrai Street, Madurai Meenakshi Amman Temple, Nearby North Tower, Madurai – 625001.
4. lease make sure that the original packing is intact when the product is picked up.
5. No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. In case of exceptional cases please write to us at info@ brilliantpublications.com.
6. You would be notified by us, once we receive your shipment.